In Stowe, Safety Starts with Exceptional Service

Much effort has been spent over the past decade to encapsulate the ideas and strategies used in a variety of areas at Stowe Mountain Resort. This work has led to a set of service standards and management training that is the underpinning for everything Stowe does. This service training program called ‘Foundations™,’ developed by the Freeman Hospitality Group, has been implemented into daily operations throughout the resort.

“Stowe Exceptional Service (SES) is a philosophy and way of being that shows general care, connection and gratitude for staff members, guests and the workplace, resulting in positive experiences for everyone and the sustainability of our resort.”

In a competitive marketplace with evolving vacation experience promises and guest expectations, Stowe knows it’s critical to form a service culture that is focused on truly showing guests how much they are appreciated, every day and in every circumstance. In an ongoing effort to deliver warm, friendly and technically capable service, Stowe’s philosophy turns happy, satisfied customers into conscientious guest advocates. The SES core service standards support the Stowe Mountain Resort vision: “Create a very high quality, emotionally exciting and unforgettable year-round resort.”